Collections Coordinator

Job Summary

The Collections Coordinator is an entry-level position, with at least one year of experience that utilizes their ability to multitask in a fast paced environment to process customer payments, identify short/over payments and follow appropriate resolution procedures. The Collections Specialist position requires availability to perform business to business collections during peak business hours, generally 7 a.m. to 4 p.m., Monday through Friday.

As a valued member of our team you will receive:

• Competitive Pay
• Advancement & promotion opportunities internally
• Health, dental, vision, and life insurance
• Contributions to your HSA. $1100 for Individual, $2200 for family
• Additional insurance options: Critical Illness, Long Term, Short Term Disability, Accidental Death and Dismemberment, Employee Assistance Program, Legal Shield
• 401(k) savings plan with match after 1 year
• Continuous professional training and development
• 8 Paid Holidays
• Paid Vacation and PTO available
• Employee focused culture with appreciation events all year
• Employee referral bonus

Principal Duties & Responsibilities:

• Follow up with clients on delinquent accounts
• Attempt to secure payments and report payments to management
• Prepare and mail letters to customer to encourage payment of delinquent accounts
• Determine reason for overdue payments, review terms of sales, service or credit contract with customer
• Record information about financial status of customer and status of collection efforts

Qualifications:

• Knowledge of Customer Collections and Delinquency
• Verifies validity of account discrepancies by obtaining and investigating information provided from sales and customers
• Investigates and resolves customer short/over payments
• Effectively communicates with employees and customers regarding unapplied cash, misapplied cash, short-payments, over-payments and check inquiries
• Responsible for monitoring A/R Inbox
• Maintenance of prior month payment files
• Ability to handle multiple tasks while maintaining strong attention to detail
• Proven ability to handle confidential information
• Ability to meet deadlines
• Strong organizational and analytical skills
• Ability to develop and implement goals and objectives
• Basic Word and Excel Knowledge
• Excellent time management and data collections skills

Education and Experience

• High School Diploma
• At least one year prior customer service or collections experience
• Service Industry a plus
• Accounting experience a plus

Goals:

A successful Collections Specialist will utilize multitasking skills to effectively and accurately handle all aspects of the collections portfolio while being highly adaptive within a fast paced results oriented environment.

This job description is not intended to be all inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.

Current Openings for Collections Coordinator Jobs at DO NOT USE Sheakley Group, Inc DO NOT USE